Refund policy

In order to be eligible for return, all items must be sent back within 15 days of order fulfillment (the time it leaves our warehouse).

To initiate a return, please notify us of a refund request at info@hellosocietykids.com.

We cannot accept returns after items have been washed or worn and we enforce this policy upon inspection of returned shipments. 

An item may be returned if it is sent back:

• unworn

• unwashed

• with original tags and packaging intact

• free of stains, odors, animal hair, and damage

Items cannot be returned after this 15-day-timeframe, no exceptions.

Return costs are the responsibility of the sender and Hello Society is not responsible for return items lost in transit. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx.

Any orders placed within the context of a sale, or any items marked Final Sale, are ineligible for return.

Sorry, we do not offer exchanges.

Please reach out to the team at info@hellosocietykids.com if you have any questions.